Program Details

Customer Service Representative
https://www.westerntc.edu/customer-service-representative
Western Technical College
When you have solid customer service skills, your value to prospective employers increases. Our Customer Service Representative Pathway Certificate is a great starting point if you re planning a career that puts you in front of the public. Earned in just one term, this certificate tells prospective employers that you know how to work with people, have good computer skills, and understand the sales process.

This program is offered

N/A - Applications are accepted at any time.
This program is the child program of a pathway. It is a Pathway Certificate within the Sales Management AAS program.
Student success is our top priority. At the Learning Commons, we provide free, individualized guidance from specialists, instructors, and peer tutors in most courses. Our Math, Health Science, and Communication Skills Specialists help students focus on the key skills needed for individual academic career goals and beyond. Whether you are looking for help with class work or insight into the best study skills, the Learning Commons will help set you up for success! Email: LearningCommons@westerntc.edu Phone: 608-785-9198

Western's Refund Policy: https://www.westerntc.edu/refund-policy Drop and Withdrawal Policy: https://www.westerntc.edu/withdrawal-policy

Program Enrollments and Completions
54
54
54 (100%)
54 (100%)
Employment Outcomes (Completions Only)
8 (42%)
$5,757
$4,356
5 (30%)
$5,778

PLEASE NOTE:

If there are fewer than eight enrollments in the training program, only the "Enrollments" number will be displayed; all other data is hidden in order to help protect the students' identities. The "Employment Outcomes" are calculated using information from Wisconsin's Unemployment Insurance Wage database. Most employers are required to report certain employment information to the State of Wisconsin, including quarterly wage information for their employees. Students whose information could not be verified in this database are excluded from these outcomes. If a "0" shows for any of these outcomes, it means that none of the students' information could be verified.

MAKING SENSE OF THE EMPLOYMENT OUTCOMES:

"Average quarterly wages" means the total wages earned in a three-month period by all students who completed the program ("completers"), divided by the total number of completers.

"Median quarterly wages" means all the completers' quarterly wages are placed in order from lowest to highest and then we identify the student's wages in the middle. This information is provided because averages can be greatly influenced by really high and low wage earners.

To estimate monthly wages, divide the quarterly wages by three.


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careercoach@westerntc.edu

accessservices@westerntc.edu

accessservices@westerntc.edu

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